Frequently Asked Questions
- How long does delivery take?
- Most orders are processed promptly and arrive at your doorstep within 3–7 business days.
- Can I change or cancel my order?
- If you need to make changes, please contact our team within 24 hours of placing your order, and we will handle it immediately.
- What payment methods do you accept?
- We accept all major credit/debit cards as well as Cash on Delivery (COD) for your convenience.
- How can I track my order?
- As soon as your order ships, you can monitor its journey directly from your NEX Account Dashboard.
- Are your K-Beauty products 100% authentic?
- Yes. Every product, including our JKOSMEC collections, is sourced directly from South Korea to guarantee 100% authenticity and fresh, potent formulas.